About HotelX
We're on a mission to revolutionize hospitality technology, making it simple, accessible, and powerful for hotels of all sizes.
Our Story
HotelX was born from a simple observation during a stay at a boutique hotel in Europe: guests want instant, seamless service, but hotel staff are overwhelmed with phone calls, paper notes, and manual coordination. There had to be a better way.
Our founders, experienced in both hospitality and technology, recognized that the industry was ready for a digital transformation. While guests expect the convenience of modern apps in their daily lives, hotels were still relying on outdated methods. We set out to bridge this gap with a solution that requires no app downloads, no complex training, and no expensive hardware—just a simple enough and a smartphone.
Today, HotelX serves hotels across Europe and beyond, helping them reduce response times by up to 40%, increase service revenue by 30%, and create happier guests through seamless digital experiences. We've built a platform that works for everyone: from small family-run inns to large hotel chains.
The Problem We Solve
Slow Response Times
Guests wait on hold or leave messages, leading to frustration and missed opportunities. Staff struggle to prioritize and track requests efficiently.
Language Barriers
International guests struggle to communicate needs, while staff may not speak multiple languages. Miscommunication leads to service failures.
Missed Revenue
Without easy ordering systems, guests order less. Hotels miss opportunities to upsell services, spa treatments, and dining options.
Outdated Technology
Many hotels rely on legacy systems that are expensive, difficult to use, and don't integrate with modern guest expectations or mobile devices.
Our Values
These principles guide everything we do, from product development to customer support.
Security First
Enterprise-grade security with end-to-end encryption, GDPR compliance, and regular security audits. Your data and your guests' privacy are our top priority.
Simplicity
We believe technology should be intuitive. No complex training, no technical expertise required. If you can use a smartphone, you can use HotelX.
Global Accessibility
Multi-language support for 15+ languages, automatic translation, and support for international guests. We break down language barriers.
Guest-Centric
Every feature is designed with guest satisfaction in mind. We measure success by the smiles on guests' faces and the ease of staff operations.
Results-Driven
We don't just build features—we build solutions that deliver measurable results: faster response times, increased revenue, and improved guest satisfaction.
Innovation
We continuously innovate, listening to hotel owners and guests to build features that truly matter. Our roadmap is shaped by real-world needs.
Our Impact
Numbers that tell the story of transformation
Trusted by Hotels Across Europe
From boutique hotels in Paris to beach resorts in Greece, HotelX is helping hotels modernize their operations and delight their guests. Our platform handles thousands of requests daily, proving that simplicity and power can coexist.
How We Work
Listen First
We start by understanding your hotel's unique needs, challenges, and goals. Every hotel is different, and we tailor our approach accordingly.
Quick Setup
Get started in minutes, not weeks. Our platform is designed for rapid deployment, and our team provides hands-on support to ensure smooth onboarding.
Continuous Support
We're here for you every step of the way. From initial training to ongoing optimization, our support team ensures you get the most out of HotelX.
Evolve Together
Your feedback shapes our product. We regularly release new features based on customer needs, ensuring HotelX stays ahead of the curve.